There are several ways to contact the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you opt for is a trouble ticket system. This is the least complicated form of correspondence for a number of reasons. If no customer care team representative is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will always be received. On top of that, you can copy/paste large pieces of info without the need to worry about printing mistakes, and in case a given problem requires more time to be resolved or a number of replies have to be exchanged, all the info will be in one place, so either party can always see the comments supplied by the other one. The negative aspect of using tickets to touch base with your hosting company is that they’re typically separate from the hosting platform, which means that if you need to supply info or to adhere to guidelines, you will need to use at least 2 separate admin interfaces and this number could rise in case you desire to manage several domain names. Besides, lots of hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for an answer.