In the event that you have ever had a shared website hosting account in the past or you've dealt with any other type of online service, you probably know from your own experience that for a lot of things it's better to talk to a live person on the telephone than to exchange tickets or emails. In order to know more about a specific service before you purchase it or if something small needs to be made, for instance, it is really much easier and quicker to do it real-time. If you're given the option to speak with representatives over the phone, it is very likely that you're dealing with a real hosting provider, not a reseller. The level of support that you will get over the phone varies between different suppliers - from standard issues to expert technical support. Generally the majority of providers offer pre-sales assistance and 1st level phone support, while more complicated technical matters are handled through email or tickets.
Phone Support in Shared Website Hosting
All of our shared website hosting packages come with telephone support fourteen hours per day even on public holidays, therefore if you do not have an account yet, you'll be able to give us a call and learn more about our solutions or whether we will meet the system requirements for your websites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you can call the number which is closer to you. In case you're a current customer, we will assist you timely with any kind of general and billing matters and with various technical issues to save you time and efforts - we are aware of the fact that in some cases it is quicker to speak with a live person so as to get things done immediately. Of course, some situations cannot be resolved over the phone, so if this is the case you have the option to employ our ticketing system.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there will always be someone to assist you if you have any questions about the semi-dedicated server packages that we provide. Whether you would like to find out more about our plans, you have some billing issue or some general problem, you can call us. Although some more complex troubles may need a support ticket in order to give some time to our tech support crew to investigate, we're able to help you with a lot of technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the United states of America, the UK and Australia, we have local telephone lines in these countries as well. In case you are in a different country, we have a global number where you're able to contact us.