Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All your assistance requests will be attended to in no more than 60 minutes after the trouble ticket or email was received. If your case requires further assistance from a server administrator, we’ll forward the trouble ticket or the e–mail to the person on duty and will leave a comment to inform you that more time will be required for finding the best solution. Furthermore if you take advantage of our Optional Admin Services package, any of the server administration services included there will be performed whenever you want.

  • Top quality support service

  • A Topflight Support Service

  • Should you need any assistance while working with our Control Panel or with any of the apps that we’ve preinstalled on the dedicated hosting server on your behalf, do reach our customer support staff at any time through the ticketing system. Plus, should you require help administering your dedicated web hosting server, you can order the Optional Admin Services package, which includes Operating System updates on a weekly basis, problem troubleshooting and installation services, server monitoring and rebooting procedures, backup hard disk drive space, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Control Panel was installed by default for every dedicated web hosting plan. Among its features is a rather convenient integrated knowledge base that will walk you step by step on all the operations that you can perform. Most how–to articles also video versions that show all the actions that you can carry out in a highly illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each Control Panel section.