Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Warranty

  • Our team of specialists will do their best to answer to your assistance enquiries in approximately 1 hour. If, however, the situation you have stumbled upon calls for the assistance of the Administrators’ =Dept,= we are going to send the ticket to the administrator on duty and will submit a note to notify you.

  • Top quality support service

  • Expert Technical Help And Support Service

  • Our client assist team will be working for you round–the–clock to to respond to all assistance demand tickets that you send. We offer tech support for all packages that are pre–configured on your server. These include our custom made Control Panel, the chosen OS plus the server administration panel (with regards to the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • Each section of the Control Panel that comes at no cost with your VPS gives a built–in knowledge base. You will see a range of comprehensive how to posts and a range of step by step video courses that show all the common site management duties. You can start using them by simply clicking the Help or Video buttons in the upper right side of each Control Panel section.