Being able to communicate with your shared website hosting supplier whenever you have any questions or encounter any difficulties is very important and how fast they will reply and react is usually crucial, especially if your site is business-oriented, as more downtime often means losing potential clients. The support options are also a way to recognize actual providers from resellers. The second in most cases reply only to emails or support tickets and you'll have to wait for a day or more so as to get a reply. When your problem calls for a few responses, you'll end up losing a few days so as to get a simple problem fixed. When you use an authentic and reliable web hosting supplier, you will be able to get in touch with the support team at any moment and receive a quick response no matter what the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Website Hosting
We provide 24/7 billing, customer and technical support for all of our shared website hosting plans. Even if you aren't our customer yet and you have questions, we will give you a hand promptly and provide you with the necessary info, to give you the choice to make the very best decision when you purchase your new web hosting account. We're available at any time, including holidays and weekends, and we offer multiple options for communication to contact us - phone, live chat, e-mail messages and support tickets. For your convenience, we now have several phone numbers all over the world, thus you are able to call the one which is closer to you. The maximum response time for the e-mail messages and the tickets is 1 hour. The typical response time is no more than 15-20 min, so you can forget all about waiting for days and nights to get support for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
We know how important it is to get quick assistance, particularly when your site is not functioning effectively for some reason. All of our semi-dedicated plans come with 24/7 customer and technical support, so that in case anything comes up, you are able to use plenty of methods to let us know - phone line with a couple of local numbers around the world, live chat, e-mail messages and support tickets. The first two options are for billing, pre-sales and common matters, so in case you don't have an account yet, for instance, you will be able to receive extra info regarding our solutions, or we can assist you with less complex technical problems. The second two methods are for strictly tech problems or anything that is more time-consuming as it's easier to track the correspondence between you and our technical support crew. The guaranteed max reply time for them is just 1 hour, the typical one - 15-20 min, so you will not have to wait for an entire day so as to receive assistance like you may need to do with various other service providers.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server from our company, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have a couple of local phone numbers in the USA, Great Britain and Australia along with a live chat service. If you are a current customer and you're looking for help with a technical issue that requires additional time to investigate or resolve, you can open a support ticket from your billing account or you can send an email and we will handle the problem and send you a reply within 1 hour. The answer time is guaranteed 24/7, including weekends and holidays, yet for the majority of problems it takes less than 30 mins to receive assistance. Our support service covers your VPS and all the pre-installed software it includes, so in case you need help with third-party software, you'll be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we offer include 24/7 support via different methods of communication and with a one-hour maximum reply time warranty. In case you want to learn more about the plans or you have some general or billing questions, you will be able to call one of the local numbers that we have around the globe or you could use our live chat support and talk to a live agent. For strictly tech problems that require some help from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an e-mail message, since all these channels are more appropriate to keep track of a particular problem. The response time for them rarely surpasses 30 minutes, so that you can forget all about waiting for a full day to get assistance. The support service is available for all of the server-related matters, which includes the pre-installed software. When you want support for third-party apps, you can consider adding the Managed Services upgrade that we supply with all plans.