There are several ways to contact the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you opt for is a trouble ticket system. This is the least complicated form of correspondence for a number of reasons. If no customer care team representative is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will always be received. On top of that, you can copy/paste large pieces of info without the need to worry about printing mistakes, and in case a given problem requires more time to be resolved or a number of replies have to be exchanged, all the info will be in one place, so either party can always see the comments supplied by the other one. The negative aspect of using tickets to touch base with your hosting company is that they’re typically separate from the hosting platform, which means that if you need to supply info or to adhere to guidelines, you will need to use at least 2 separate admin interfaces and this number could rise in case you desire to manage several domain names. Besides, lots of hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for an answer.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from us, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket whilst browsing your files or changing various settings. The ticketing system is being monitored 24x7x365 by our support staff representatives and the response time is no more than sixty minutes, but it seldom takes more than 20 minutes to get help. Unlike some companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for information in regards to any technical or billing issue. Besides, you can see a number of educational articles, which will help you fix the most common challenges yourself.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we’re using is integrated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated plans, which means that you won’t need some other support platform to contact our customer support staff – you can do it on the spot the moment you experience a difficulty. Opening a new ticket takes a couple of clicks and tracking down an older one is equally easy. Using our smart search functionality, you can swiftly find any ticket that you have already opened. You can submit a ticket at any given moment since our help desk team members are working 365 days a year and answer in less than one hour, although it rarely takes that much to obtain a reply. With Hepsia, you will have everything in one place and you can just forget about having to log in and out of two or more platforms to troubleshoot a simple issue.