A live chat is a real-time way of communication between a web hosting supplier's support crew and its clients. It's an efficient way to get some info about the web hosting services or get some problem resolved because you are talking to a live agent. The advantages of using a real-time chat service instead of calling or opening a ticket are the smaller chance of errors any time you exchange data such as usernames or domain names, the more rapid response time because the communication is real-time and the fact that you don't need to stay on the chat all the time - you are able to do something different while the representative investigates the issue in question. In addition, you will be able to be a part of a live chat room from any computer which is connected to the web, avoiding the phone fees that you will need to pay in case you're calling to another country.
Live Chat Support in Shared Website Hosting
In addition to the phone and ticket support, we offer live chat support as well. You can get in touch with us every day, which includes holidays and weekends, and we can give you more information about the shared website hosting plans that we offer if you are not a customer yet, or about basic and billing questions when you already have a user profile. Though for strictly technical matters you have to open a ticket to our technical support team, because such matters will need additional time to be dealt with, you can still contact us through the live chat for some tech information. For instance, we will assist you to set up an e-mail address in your email client or troubleshoot a variety of issues, saving you time and effort. Even when our telephone lines are already off for the day, you will be able to talk to a live person.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as a part of our services, so if you have any kind of questions concerning our semi-dedicated plans, you will be able to get in touch with our customer support team at any moment regardless of whether you've already acquired your account or not. In general, the chat service is intended for billing, pre-sales and general questions and difficulties, still we're able to assist you with various tech questions as well. We can help you pick the ideal package for your websites if you do not have an account yet, we can respond to all the billing questions or concerns you have or we can help you with installing your new e-mail address on your PC or smart phone - all of this will be done in a timely manner since our live chat service is available all day, every day. No matter when you need support, you'll be able to talk with a representative and save considerable time.