If you’re a site owner, a problem might always show up and it doesn’t automatically have to be associated with the web hosting service. For instance, something may go wrong when you update a web-based application or some critical data could be modified or erased incidentally. Whatever the nature of the problem may be, you will need to contact the help desk staff and request them to restore a backup or to help you solve the problem that you’re encountering. How timely they will do this will determine the amount of time that your sites will be unreachable. For some websites such as community sites or online stores, an extended outage interval can too often mean lost visitors and money. That said, it’s pretty important that you use the services of a hosting company that provides not only a good technical support service, but also a well-timed one.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max reply time for any customer support ticket that you submit or any email that you write is just sixty minutes, even in case you contact us on weekends and official holidays. Whatever the nature of your problem or inquiry may be, we will lend you a hand immediately and will provide you with the needed info to resolve any problem with your sites. The real response time typically doesn’t exceed fifteen to twenty minutes, which means that you can just forget about waiting for hours on end to get a problem solved or what is even worse than that – waiting all day only to receive a reply that more info is required whilst nothing is resolved. We will offer you assistance without any delay simply because we know just how valuable time can be in the dynamic Internet world. The sixty-minute reply guarantee applies to any billing or technical enquiry that you may have associated with our shared website hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take full advantage of our fast support services. You’ll receive a response to any trouble ticket submitted through the web hosting Control Panel or email sent to our technical and customer support staff in no more than one hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes far less time to examine and fix a problem. We’ll provide you with more information if the solution entails something that has to be done on your end. In case you get in touch with us during weekends or public holidays, the response time will be precisely the same and since our support team is available to you 24 hours a day, 7 days a week, you will obtain swift help for practically any billing, technical or general issue whatever the hour.